RETURNS

 

Returns are gladly accepted within 45 days of purchase. Merchandise must be in original condition, with labels intact. Patterns and shade cards are not returnable/refundable. Return shipping is the customer’s responsibility, except in case of defect or error in fulfilling your order.

 

Pre-authorization is not necessary when making a standard return. Please include the provided return form, or a copy of your invoice with the return. If you no longer have these, please include a note indicating that you are returning (or exchanging) the enclosed merchandise, your full name and address, original purchase date, phone, email, and reason for the return. If you have questions, or if we have made an error fulfilling your order please contact service@josharpusa.com

 

Refunds are made via your original payment method and will be processed within 1-3 business days of receipt, at which time you will be notified by email. We will process your return as quickly as possible, however depending on your credit card service, refunds may take longer to show up on your statement.

 

Send returns/exchanges to:

attn: Returns

Jo Sharp USA, Suite 2

12 School St.

Bath, ME 04530

 

 

PAYMENT

 

Payment is processed securely via at the time your order is placed. If for any reason we cannot fulfill your order you will be issued a full refund. To protect your information and prevent fraud, orders sent to different shipping and billing addresses may require delivery confirmation, and you may be contacted to confirm your account details prior to shipment.

 

Purchases billed to Maine addresses will be charged 5.5% sales tax.

 

TERMS OF USE

 

Use of this website implies consent to the terms set forth here.

 

Materials purchased from this site are not intended for resale in original or modified condition.  Jo Sharp Collection yarns and patterns are intended solely for personal use and may not be used to produce goods for resale without a licensing agreement.

 

PRIVACY, SECURITY & PERSONAL INFORMATION

 

Your privacy and security are of the utmost importance to us. We will not sell or share your private information with other companies or parties, and you may opt out of promotional emails or other communications at any time. Any information you provide will be used solely for the purposes of processing your order, communicating with you about your purchase or payment, or for promotional purposes.

 

All orders are processed through our secure website and we adhere to industry standards to ensure that your personal and payment information remains secure. Your payment information is encrypted and processed securely via PayPal [other services]. Only authorized employees and agents have access to personal information such as name, address, email, telephone or order history. 

 

All materials purchased through this site, and presented on this site, including patterns, photographs, text, and trademarks, are protected by United States and other copyright laws. Unauthorized reproduction or distribution is strictly prohibited without express consent.

 

DYELOTS

 

If you would like to request a specific , or have other questions, please note them in the comment field of your order, or send us an email, and we will do our best to accommodate your request.dyelot

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SERVICE

 

We’re glad to help you with your order, or answer questions about our products. Customer service is available by emailing service@josharpusa.com. A customer service representative will respond within 1 business day. For your security, please do not submit orders or payment information by email.